SWITCH TO A TV PROVIDER WHO CARES ABOUT THEIR CUSTOMERS

It’s been more than a week since Suddenlink abruptly dropped 24 Viacom networks. Since then, Suddenlink has continued to try to silence you - their customers - by deleting thousands of your posts from their website and Facebook page – all while telling lies in an attempt to justify their refusal to give you back the channels you pay for.

Suddenlink wants you to believe that Viacom asked for an outrageous increase. They want you to believe that any deal with Viacom would have a significant impact on your bill. Neither could be further from the truth. The fact is Viacom accepted Suddenlink’s proposal for a year, which represented an increase of $0.20 per customer per month for all 24 Viacom channels combined. Twenty cents – a cost that Suddenlink could have and still easily absorb without passing on to you, given they make a profit of $61 per customer per month. But, at the eleventh hour, Suddenlink rescinded their own proposal, telling us that they had decided to instead replace our channels with fewer, less popular ones. It's hard to say why. Maybe it was their plan all along to further boost their profits. Because we know they didn't lower your bills and we know these "replacement channels" were not requested in a customer survey.

With each passing day, Suddenlink continues to prove what you have known all along - that they don’t care about their customers. Haven’t you had enough? You deserve better. Switch providers today and get your channels back.

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TIPS

 

Call Suddenlink today and tell them you want your channels back! Use these tips to best reach a customer service agent to voice your concern.

     - Call 877-794-2724
     - Press 0
     - Say "YES" when asked if you are a current Suddenlink Customer
     - Request "CHANGES TO MY SERVICE" when prompted
     - Press 0 to be connected to a customer service representative

 

ADDITIONAL TIPS:

  • DEMAND A REFUND FROM SUDDENLINK: Tell them that you plan on switching to another provider unless they fairly compensate you. This is the only way they will take you seriously. Customers are currently getting $10 refunds per month for six months and other free products and services. If you don’t get what you feel you deserve, switch your service to a new TV provider.
  • Weekdays are better than weekends. The wait time to reach a person during the week is shorter than on a Saturday or Sunday.
  • Have your account number or phone number ready, as well as your address and the zip code associated with your account. Customer Service Reps will need to log your phone call and the process moves faster if they can easily find your account history.
  • Always ask for your Customer Service Rep's name. If requesting to be transferred to a manager, be sure to get the manager’s name and title, as well. It may come in handy later if you are referencing a conversation you had with someone specific.
  • Call in the morning. Customer Service Reps are less busy between 9am and 12pm.